7 days Return policy
7 days Return policy
If for any reason you are not 100% satisfied with your purchase send it back and we will refund your order. Please note this does not apply to items that are on memo, or special and/or custom orders.
If you are planning on returning an item to us, it must be returned in its original box with everything it came with. For any jewelry purchase, tags MUST be attached as they were upon arrival or we cannot accept the return.
The only fees you will be responsible for are return shipping costs, and for international customers, any duties or value-added taxes.
RETURN WITHIN SEVEN DAYS OF YOU RECEIVING THE PRODUCT.
Credit will be issued in the same form that your payment was made. We cannot refund you cash for a purchase you made with a bank transfer.
WATCHES
Watches must be returned in the original condition, with all protective plastics/tape and hang tags intact, and with all accessories, including boxes and papers. Until you are positive you will be keeping the watch, kindly refrain from wearing it. It is almost impossible to wear a watch for even a day and for the watch not be blemished or scratched. Please do not have the bracelet sized (links removed), or any straps cut.
Please note that some watches are on memo and do not carry a return policy. Also, note that special and/or custom orders do not carry any return policy.
JEWELLERY
All jewelry must be returned to us in the original condition, with all of the original included items consisting of boxes and papers, and with tags attached. Resizing of rings, bracelets, and necklaces done by the customer voids the return policy.
SPECIAL ORDERS
We will gladly assist in providing special orders of items that we may not currently have in stock. Due to the specialized nature, special order items are not subject to the standard return policy. This mostly applies to Watches and Brand Name jewelry that is not in stock and has to be ordered.
Our “No Questions Asked” return policy is only for in-stock items. This does NOT apply to items that are on memo, special and/or custom orders, as well as the exchange of any items that fall under these criteria. Exchanges can be accepted only for items purchased in stock for other in-stock items. Feel free to contact us about your purchase’s status as a special order or in-stock item.
PURCHASES BY MANUFACTURES
Our return policy does not apply to any purchases made by any watch manufacturer, watch brand distributors, and/or any person acting on behalf of any of these entities in any capacity. Purchases made by the aforementioned entities may not be returned for any reason under any circumstances.
We believe that the conditions laid out here are very reasonable, fair and simple to adhere to. If for any reason any of these conditions can’t be met, please get in touch with us as soon as possible. We are very reasonable people and are willing to listen to what you have to say, but you simply must give us a call and receive authorization before you put the product in the mail.
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